Please stop by the lobby of CSI on Thursday, May 8th, 11- 3 pm to talk with their Senior Recruiter, Kelley Ahern. They are currently looking for Software Developers, Software Support Analysts, Technical Consultants.
Parature is the global leader in on-demand customer service software, making it possible for any business to leverage the Internet to provide outstanding customer service.
Parature provides the smartest, most efficient way to serve, support, retain, engage with and maximize the value of every customer. Our software-as-a-service (SaaS) delivery and integrated, intuitive design enable organizations to get up and running quickly, easily and efficiently.
Parature is the only company dedicated solely to on-demand customer service and support software. Our flagship product, Parature Customer Service™, integrates a customer portal, rich knowledgebase and full ticketing system in one dynamic system that streamlines and strengthens ongoing customer responsiveness and communication.
Founded in 2000, today Parature helps support more than 8 million end users worldwide. Parature is at work in a wide variety of organizations including national associations, leading educational institutions, technology companies, and diverse industries from gaming/interactive media & entertainment, to retail, healthcare and government.
Parature is the recipient of numerous industry awards and recognition including:
• 2007 Product of the Year Award from Customer Interaction Solutions magazine
• Inc. 5000 list of Fastest Growing Private Companies in America
• Washington Business Journal’s list of Best Places to Work for the past three consecutive years
• The Washingtonian Magazine’s Great Places to Work
• Software Magazine’s Software 500
• Northern Virginia Technology Council Hot Ticket Award
• SmartCEO Future 50
Software Developer
Parature is seeking candidates who are passionate about software development to join our small, highly technical team. Responsibilities include both back-end and front-end development, in a C#/ASP.NET environment. We follow agile development methodologies and have a casual, friendly environment. If you are a highly skilled developer and looking for challenging work, please send us your resume.
Job Responsibilities:
• Assist Senior Developers in architecting and developing our next generation core enterprise framework
• Build both .NET Server and User Controls for maximum user interface reusability
• Design and implement new business objects using our core enterprise framework
• Efficiently develop large scale ASP.NET web pages with no sacrifice to our software quality
• Continually improve our software performance, usability, scalability and security
• Evaluate and research third party .NET technologies to augment our software feature set
Required Skills/Experience:
• Bachelors degree in computer science or equivalent experience preferred
• 2 – 5 years of software development experience
• Experience with building applications using OOP language such as C# or Java
• Experience with building web applications
• Experience with application database programming , data design and major commercial databases
• Understanding of XML, XSLT related technologies
Preferred Experience:
• Experience with testing suites such as NUnit or JUnit
• Front-end languages: HTML, JavaScript, CSS
• Performance and scalability tuning & optimization
• Good sense of end user software usability
• Able to follow software design principles involving software integration and performance, reliability, manageability and security
To apply please visit: http://www.parature.com/careers_positions.aspx
About our Culture:
At Parature, we work hard and have fun at the same time.
Our environment is casual and open, and we encourage everyone to share their ideas. What do we have in common? We’re all working towards the same goals. We want to build, sell, and support products that customers want and love. We want to have fun working with a great team. We’re all dedicated to building a great company. And we don’t mind if we make a little money along the way.
We also share the same values: teamwork, openness, quality, trust, ethics, innovation, action, contribution, profits, customer focus - and a belief in what we’re doing. If you are ready to become a key contributor and join one of the hottest, market-leading companies, then submit your resume to us today. For more information about Parature, please visit www.parature.com.
Software Support Analyst
“There is no puzzle I cannot solve…”
If that is your personal mantra then we’d like to talk with you – as soon as possible. As part of a small dynamic technical support team you will be responsible for responding to clients with questions and technical problems that may occur with their Parature systems. You will respond to online trouble tickets, field customer calls and inquiries, and troubleshoot with clients to isolate problems and walk-through corrective measures. You will actively work as a point person of communication for clients and internal teams for information on both our product and our customer base. You will also share responsibility for expanding the Parature online Knowledge Base by identifying common user problems and solutions. To do so, you must be able to quickly develop advanced product knowledge of the Parature system.
Successful candidates will work to effectively handle many incoming issues, process the issues efficiently, and become a key team member of a world-class customer support organization.
You: an inquisitive, technology-oriented college graduate who loves the challenge of taking things apart and understanding what makes a system work.
Us: a leader in helpdesk software solutions, and a place where innovative solutions are valued.
Here at Parature, we’re looking for a support analyst with a passion for technology. The focus of our support department is the isolation of technical issues and implementation of successful corrective measures. Candidates will ideally possess both an aptitude for customer service and a degree in Computer Science or a related field. You will respond to online tickets, field customer calls/inquiries, work with our clients to isolate technical problems, and cooperate within a support team to find the solutions. We want people on our team who enjoy digging into problems and who genuinely enjoy working towards solving them. We have fun here, and would love to find a young, intuitive, creative person to join our support team.
Hiring Profile:
• Strong customer service and follow-up skills, as well as a deep commitment to being a client advocate
• Strong communication (including writing) skills and knack for interacting with both customers and team members
• Ability to address customer issues effectively and see issues through to resolution
• Strong analytical and organization skills
• Ability to develop a technical strategy to resolve issues, and to creatively work through more advanced issues with outside the box’ thinking
• Energetic and positive approach to learning and completing tasks
• Ability to prioritize tasks within a multi-tasking environment
• Self-sufficient nature and dependable within a small dynamic team
• ‘Whatever it takes’ attitude toward delivering excellent client experience for all Parature clients including a proactive attitude toward teamwork
• Ability to be ‘cool under fire’ and maintain a professional attitude at all times
Required Skills/Experience:
• Bachelors degree in computer science or equivalent experience preferred
• 1-2 years experience in technical support, technical consulting or development preferred
• Excellent problem solving skills
• Excellent oral, written, presentation skills
• Demonstrated strong interpersonal skills
• Troubleshooting skills with software, computing and networking
• Strong understanding of Internet technologies
• Ability to work as member of a team as well as independently to solve technical problems
• Ability to learn quickly and adapt to an expanding and changing product suite
• Familiar with CRM industry and SaaS model preferred
• Must live locally within the Greater Washington, DC region
• Familiarity with and knowledge of server technologies, html, asp.net, xml, ftp, Web application architecture and troubleshooting, programming a plus
Duties:
• Respond to, troubleshoot, and route tickets for the Parature client base under contracted Service Level agreements
• Answer telephone questions and inquiries for Parature customers
• Develop and maintain relationships with customers and give input to the Account Management team on those relationships
• Work closely with all other teams to exchange knowledge and expertise
• Assist teammates and supervisor in the identification of common issues, high priority issues, and places for improvement within the organization
• Identify knowledge base appropriate material and generate draft content for the self service content group
• Present key information during weekly departmental meetings
• Identify and submit feedback on needed product improvements
• Monitor application performance and proactively identify problems
• Become active member of the Emergency Response team
• Complete side projects assigned by supervisor as time permits
To apply please visit: http://www.parature.com/careers_positions.aspx
About Parature Culture:
At Parature, we’ve worked hard to build a company that allows you to achieve everything that’s important to you. From day one, you’ll be challenged by exciting projects, work alongside the best and brightest, and enjoy an amiable work environment.
We attract bright, determined individuals with a track record of success and achievement. Our employees enjoy an intellectually stimulating atmosphere with a balance between individualism and an understanding of the value of teamwork.
We offer you a challenging entrepreneurial environment, where innovation, initiative and hard work are encouraged, nurtured and rewarded. Throughout your career at Parature, there will be opportunities for new challenges, professional advancement and personal development.
We also share the same values: teamwork, openness, quality, trust, ethics, innovation, action, contribution, profits, customer focus - and a belief in what we’re doing. If you are ready to become a key contributor and join one of the hottest, market-leading companies, then submit your resume to us today. For more information about Parature, please visit www.parature.com.
Technical Consultant
As a Technical Consultant you will implement and integrate Parature’s web-hosted solution with other applications. An ideal candidate will excel at leveraging a combination of product knowledge, development skills, and effective communication to deliver solutions to Parature’s clients.
Job Responsibilities:
• Identifying client requirements and defining potential solutions
• Creating integration and development project plans
• Effective, on-time completion of client projects with an aim to exceed client expectations
Required Technical Skills/Experience:
• B.S./B.A. in Business, Computer Science, Software Engineering, MIS or equivalent work experience
• Solid software fundamentals in object oriented programming, algorithms, databases, and web technologies
• Demonstrated development of projects using technologies such as .Net, Java, PHP, Ruby on Rails
• Understanding of XML, XSLT, SQL, related technologies for enterprise application integrations
• Strong understanding of REST/SOAP Web Services
Required Personal Skills:
• Capable of managing multiple projects and responsibilities with ease
• Able to work independently and as part of a team in a fast-paced environment
• Team player with excellent communication, presentation, and interpersonal skills
• Client-focused attitude. A customer advocate.
• Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies
• Excellent analytical skills and the ability to develop processes and methodologies
• Work experience with a professional consulting organization (e.g., Big 5 consulting) a plus.
• Knowledge of enterprise systems, CRM, SFA, and ERP a plus
• Willingness to travel
To apply please visit: http://www.parature.com/careers_positions.aspx
About Parature Culture:
At Parature, we’ve worked hard to build a company that allows you to achieve everything that’s important to you. From day one, you’ll be challenged by exciting projects, work alongside the best and brightest, and enjoy an amiable work environment.
We attract bright, determined individuals with a track record of success and achievement. Our employees enjoy an intellectually stimulating atmosphere with a balance between individualism and an understanding of the value of teamwork.
We offer you a challenging entrepreneurial environment, where innovation, initiative and hard work are encouraged, nurtured and rewarded. Throughout your career at Parature, there will be opportunities for new challenges, professional advancement and personal development.
We also share the same values: teamwork, openness, quality, trust, ethics, innovation, action, contribution, profits, customer focus - and a belief in what we’re doing. If you are ready to become a key contributor and join one of the hottest, market-leading companies, then submit your resume to us today. For more information about Parature, please visit www.parature.com.
No user commented in " Parature Information Booth "
Follow-up comment rss or Leave a Trackback